Return and Refund Policy (Damaged or Defective Items)

At SEI PowerStream Private Limited (MyElectric.in), we prioritize your satisfaction and aim to provide a seamless shopping experience. If you receive a damaged or defective item, we have established a straightforward process to ensure your issue is promptly addressed:

Damaged or Defective Items
If you receive a damaged or defective product, we understand the importance of quick resolution. In such cases, please contact the toll-free number of the brand or manufacturer as provided in the product packaging or accompanying materials.

Doorstep Service
The brand’s customer support team will arrange a doorstep service to assess and resolve the issue with the damaged or defective item. This service is designed to minimize any inconvenience for you as the customer.

Replacement or Refund
Based on the assessment of the brand’s service team, you may be eligible for a replacement of the damaged or defective item or a refund, as per the brand’s policy.

Contact Information
For any issues related to damaged or defective items, please contact the brand’s customer support team using the toll-free number provided. They will guide you through the necessary steps and assist in resolving the problem.

Order Cancellation
If you wish to cancel an order for reasons other than receiving a damaged or defective item, please contact our customer support team as soon as possible. Please note that once an order has been shipped, it cannot be canceled.

Customer Support
Our customer support team is also available to assist you with any other inquiries or concerns you may have. If you have any questions or require additional assistance, please feel free to contact us.

Policy Updates
We may update our Return and Refund Policy periodically. Any changes will be posted on our website, and we encourage you to review this policy as needed.

We appreciate your understanding of our return and refund policy, which aims to provide you with the most efficient solution for damaged or defective items through the brand’s dedicated customer support. If you have any questions or require further assistance, please do not hesitate to contact us. Thank you for choosing SEI PowerStream Private Limited (MyElectric.in).